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Koi
Shipping Policies
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Shipping
information and policies from
Summit View Koi, selling Quality
Koi and pond supplies in Puyallup, WA. |
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JOIN OUR MAILING LIST
for EVENTS & SPECIALS
Enter your email address below and click the 'JOIN' button. Your
information is not shared with third parties. |
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Policy for
Shipping Live Koi Within the USA
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All shipments of live Koi must be
done through Delta Dash, Southwest
or Fed Ex next day air or air cargo. Shipping costs
will be billed directly to your
card. You must be present to receive
all Koi deliveries. If you are not
available to receive Koi at time of
delivery, this relieves Summit View
Koi of all responsibility for death
of the fish. Summit View Koi will
not refund any shipping costs for
Koi lost in transport. Any
replacement Koi will be charged
shipping fees paid by the customer. |
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Replacement Policy
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NO RETURNS OR REFUNDS ON KOI, SORRY.
We only guarantee live arrival when
the Koi box is fully intact. If the
box is fully intact and the Koi died
upon delivery we will replace the
Koi with another of equal value. You
must notify us within 3 hours by
email, phone or fax in the
unfortunate event that the Koi died
during arrival of shipping. You must
take a digital picture of the Koi
with its tail removed and email it
to us as soon as possible after you
have contacted us.
IMPORTANT –
We cannot accept responsibility for
delays or damages by the carrier
during the shipping of your new Koi.
Inspect your packages upon delivery
before signing for it. Make a note
on the delivery receipt or notify
the driver if shipped UPS. Contact
the carrier to file a damage claim
as we cannot assist you on a
settlement claim with the carrier.
Again if you see damage to your box
of Koi upon arrival open it
immediately.
• We guarantee you will receive the
exact Koi you purchased.
• All sizes are approximate.
Thank you and enjoy your new
addition to your pond. |
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