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Koi Shipping Policies

Shipping information and policies from Summit View Koi, selling Quality Koi and pond supplies in Puyallup, WA.

 
 

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Policy for Shipping Live Koi Within the USA
 

svkoi.com ships Healthy Koi worldwide All shipments of live Koi must be done through Delta Dash, Southwest or Fed Ex next day air or air cargo. Shipping costs will be billed directly to your card. You must be present to receive all Koi deliveries. If you are not available to receive Koi at time of delivery, this relieves Summit View Koi of all responsibility for death of the fish. Summit View Koi will not refund any shipping costs for Koi lost in transport. Any replacement Koi will be charged shipping fees paid by the customer.
 

Replacement Policy

NO RETURNS OR REFUNDS ON KOI, SORRY. We only guarantee live arrival when the Koi box is fully intact. If the box is fully intact and the Koi died upon delivery we will replace the Koi with another of equal value. You must notify us within 3 hours by email, phone or fax in the unfortunate event that the Koi died during arrival of shipping. You must take a digital picture of the Koi with its tail removed and email it to us as soon as possible after you have contacted us.

IMPORTANT – We cannot accept responsibility for delays or damages by the carrier during the shipping of your new Koi. Inspect your packages upon delivery before signing for it. Make a note on the delivery receipt or notify the driver if shipped UPS. Contact the carrier to file a damage claim as we cannot assist you on a settlement claim with the carrier. Again if you see damage to your box of Koi upon arrival open it immediately.

• We guarantee you will receive the exact Koi you purchased.
• All sizes are approximate.

 

Thank you and enjoy your new addition to your pond.

 
 
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Summit View Koi  All Rights Reserved   www.svkoi.com
17107 82nd Ave E Puyallup, WA  98375
ph: 253.230.2250   fax: 253.875.2155

     
 
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